website support hampshire
The maintenance and updating of your website is vital to its continuing success. If anything goes wrong or content needs to be updated, you need someone you can rely on to make the necessary changes straight away. Our affordable website maintenance and management packages offer peace-of-mind for clients who require frequent updates to their websites and ongoing support.
A Package Tailored To You
Every company and website are different so we tailor our support packages to your individual requirements. From basic support packages that include a few updates and a monthly report and health check to a comprehensive package that involves daily updates and frequent reporting. Here are some of the services that your support package may cover. Please contact us to discuss your individual requirements and we can put together a support package just for you.
What can I use my support time for?
Your support time can be used for anything to do with your website including, consultation, content or image changes, layout changes and adding products to your e-commerce store.
What can be done in one hour?
It is hard to determine exact times, but as a guide text changes or adding images on an existing web page might take a few minutes. Adding pages can take between 15 and 30 minutes. Before carrying out any work, we will tell you how long it will take.
How does maintenance contract work?
When you sign up, you will receive our SLA and agree payment terms. You will be assigned an account manager who will be your point of contact. Your account manager will be available Monday to Friday 9am to 5pm via phone or email. They will carry out any work and assist you in every way possible.
What if I use allocated time?
Any additional work outside of your allocated time will be quoted and charged separately. We will agree a cost with you before carrying out any work.
How do I pay?
You can either pay by setting up a periodic Paypal payment, or we can invoice you every month.
Is there a minimum contract length?
We do not agree with tying you to unnecessary contracts, you can cancel at any time.
- Quick response times
- Allocated support time
- Text or image updates
- New pages
- Monthly report of your website’s traffic
- Monthly health check – we check for broken links, contact form functionality etc
- Weekly or daily backup of your website and databases
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